Help Center

Frequently Asked
Questions

Everything you need to know about 1plusgame — from creating your account and making deposits to understanding our games and responsible gaming tools. Can't find your answer? Reach out to our support team anytime.

Quick Help Topics

Jump straight to the topic you need — we've got answers for every part of your 1plusgame experience.

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Account

Registration, login, verification
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Deposits

GCash, Maya, bank transfer
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Withdrawals

Cashout times and limits
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Games

Slots, bingo, live casino
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Bonuses

Promos, wagering, rewards
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Safe Play

Limits, self-exclusion, 21+
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Email us at [email protected] — we reply within 24 hours.

Account & Registration

Creating a 1plusgame account is quick and straightforward. Visit the 1plusgame Login page and click the Register button. You will be asked to provide your full name, date of birth, email address, and a secure password. After submitting your details, you will receive a verification email — click the link inside to activate your account. Before you can make your first deposit, you will also need to complete our KYC (Know Your Customer) identity verification by uploading a valid government-issued ID. This is required by PAGCOR regulations and ensures the security of all players on the platform.

You must be at least 21 years old to register and play on 1plusgame. This is a strict requirement under Philippine gaming law and PAGCOR regulations. We verify the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and any funds will be returned to the verified account holder. There are no exceptions to this rule.

Go to the 1plusgame Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] with your registered email address and we will assist you.

1plusgame requires a valid Philippine government-issued ID for identity verification. Accepted documents include: Philippine Passport, SSS ID, GSIS ID, PhilHealth ID, Postal ID, Driver's License, PRC ID, Voter's ID, or a National ID (PhilSys). You will need to upload a clear photo of the front and back of your ID. In some cases, we may also request a selfie holding your ID. Verification is typically completed within 24 hours on business days.

No. Each player is permitted to hold only one 1plusgame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately at [email protected].

Deposits & Payments

1plusgame supports the following deposit methods for Filipino players:
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card
All transactions are processed in Philippine Peso (₱). Credit card deposits and cryptocurrency are not accepted on 1plusgame.

The minimum deposit on 1plusgame is ₱100 for GCash and PayMaya/Maya. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our AML compliance obligations.

GCash and PayMaya/Maya deposits are credited to your 1plusgame account almost instantly — usually within 1 to 3 minutes. Bank transfers may take longer depending on your bank: InstaPay transfers are typically credited within 15–30 minutes, while PESONet transfers can take up to one business day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number.

Yes. 1plusgame encourages all players to use our responsible gaming tools, including deposit limits. You can set daily, weekly, or monthly deposit limits from your Account Settings under the Responsible Gaming section. Lowering your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active. See our Responsible Gaming page for full details.

Withdrawals & Cashout

To withdraw from 1plusgame, log in to your account and go to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya/Maya, or bank transfer), enter the amount, and confirm. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are only sent to accounts registered in your name.

Processing times vary by method:
  • GCash / PayMaya: 15–30 minutes after approval
  • InstaPay Bank Transfer: 30 minutes to 2 hours
  • PESONet Bank Transfer: 1–3 business days
Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM are processed the same day. Requests submitted on weekends or public holidays may be processed on the next business day.

The minimum withdrawal amount on 1plusgame is ₱200 for GCash and PayMaya/Maya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional review as part of our AML compliance procedures.

Common reasons for a withdrawal being declined include: incomplete KYC verification, active bonus wagering requirements not yet met, withdrawal details not matching your registered account name, or a pending security review. If your withdrawal was rejected, you will receive an email explaining the reason. You can also contact our support team at [email protected] for clarification and assistance.

Games & Platform

1plusgame offers a wide variety of games for Filipino players, including:
  • Slot Games: Hundreds of video slots from top providers, with varying themes, paylines, and jackpot sizes.
  • Bingo: Classic and modern bingo variants with live draws and chat features.
  • Captain Fisher: Our signature fishing arcade game — aim, shoot, and win big.
  • Live Casino: Real-time table games including baccarat, roulette, blackjack, and poker with live dealers.
New games are added regularly. Check the Platform page for the latest additions.

Yes — 1plusgame is fully optimised for mobile play. You can access the full platform directly through your mobile browser on any iOS or Android device without needing to download a separate app. The mobile experience includes all games, the cashier, account settings, and responsible gaming tools. For the best experience, use an updated version of Chrome or Safari on your phone.

Yes. All games on 1plusgame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time with physical cards and wheels, providing full transparency. 1plusgame operates under PAGCOR regulations, which require fair gaming standards to be maintained at all times.

Bonuses & Promotions

New players on 1plusgame are eligible for a welcome bonus on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a rollover) is the number of times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the bonus converts to real withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Bonuses on 1plusgame have an expiry period — typically 7 to 30 days depending on the promotion. If the wagering requirements are not completed within the validity period, the bonus and any winnings derived from it will be forfeited automatically. Bonuses may also be cancelled if a withdrawal is requested before wagering is complete, or if a violation of bonus terms is detected. Always check the expiry date of any bonus you claim.

Security & Privacy

Yes. 1plusgame uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorised third parties. We comply with the Philippine Data Privacy Act (RA 10173) and maintain strict data protection policies. For full details, see our Privacy Policy.

We recommend the following steps to keep your 1plusgame account secure: use a strong, unique password that you do not use on other sites; enable two-factor authentication (2FA) from your Account Settings; never share your login credentials with anyone; always log out after playing on shared devices; and make sure you are always on the official 1plusgame.club domain before entering your details. If you suspect unauthorised access to your account, contact our support team immediately.

1plusgame collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). We collect only the information necessary to operate your account, verify your identity, process transactions, and comply with regulatory requirements. We do not sell your personal data to third parties. You have the right to access, correct, or request deletion of your data. For full details on how we handle your information, please read our Privacy Policy.

Responsible Gaming

⚠️ Gambling is addictive. Know when to stop. — 1plusgame is committed to promoting safe and responsible gaming for all Filipino players.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, your account is immediately suspended — you will not be able to log in, deposit, or receive marketing communications for the duration. Self-exclusion periods cannot be shortened once set. If you need immediate help, email [email protected] with the subject "Self-Exclusion Request." For more information, visit our Responsible Gaming page.

1plusgame provides a full suite of responsible gaming tools accessible from your Account Settings:
  • Deposit Limits — daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — maximum amount you can lose in a given period
  • Session Time Limits — automatic logout after a set playing duration
  • Cool-Off Period — temporary account suspension of 24 hours to 30 days
  • Self-Exclusion — longer-term or permanent account suspension
  • Reality Check Alerts — periodic pop-up reminders of your session activity
Visit our Responsible Gaming page for full guidance on using these tools.

If you or someone you know is struggling with gambling, please reach out for support. In the Philippines, you can contact the National Center for Mental Health (NCMH) crisis hotline. 1plusgame's support team is also available 24/7 at [email protected] — we can help you activate self-exclusion and connect you with appropriate resources. Remember: Gambling is addictive. Know when to stop.

Technical Support

First, try refreshing the page and clearing your browser cache. Make sure you are using an updated browser (Chrome, Firefox, or Safari are recommended). Check your internet connection — a stable connection of at least 5 Mbps is recommended for live casino games. If the issue persists, try a different browser or device. If a specific game continues to malfunction, contact our support team at [email protected] with the game name and a description of the issue.

Our support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. When contacting support, please include your registered email address, a clear description of your issue, and any relevant screenshots or transaction reference numbers. We aim to respond to all inquiries within 24 hours, with urgent matters (such as self-exclusion requests or account security issues) handled immediately.
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Now that you have all the answers, it is time to enjoy the action. Log in to your 1plusgame account and explore hundreds of slots, live casino tables, bingo rooms, and more — all from your phone or desktop.

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🔞 21+ only  |  PAGCOR Regulated  |  Gambling is addictive. Know when to stop.