At 1plusgame, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information under Philippine law.
Six core principles that guide how 1plusgame handles your personal information.
1plusgame uses industry-standard encryption and access controls to protect your personal data. Your account credentials, payment details, and identity documents are stored securely and never transmitted in plain text.
We operate in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
1plusgame does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to provide and improve our Services and to meet our legal obligations.
Under the Philippine Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. 1plusgame provides clear channels to exercise these rights — no runaround, no unnecessary delays.
Data collected by 1plusgame is used only for the specific purposes stated in this Privacy Policy. We do not repurpose your data without your consent, and we do not collect more information than is necessary to deliver our Services.
We believe you deserve to know exactly what happens to your data. This Privacy Policy is written in plain, accessible language so every 1plusgame player — whether in Manila, Cebu, Davao, or anywhere in the Philippines — can understand it.
1.1 1plusgame is committed to protecting the privacy and security of the personal information entrusted to us by our players. We understand that privacy matters deeply — especially when it comes to an online gaming platform where financial transactions and identity verification are involved.
1.2 This Privacy Policy applies to all personal data collected through the 1plusgame website at 1plusgame.club, our mobile applications (if any), customer support channels, and any other touchpoints through which you interact with 1plusgame.
1.3 By registering an account or otherwise using the 1plusgame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 1plusgame platform.
1.4 This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.
2.1 For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), 1plusgame is the Personal Information Controller (PIC) in respect of the personal data collected through the 1plusgame platform.
2.2 As Personal Information Controller, 1plusgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
2.3 1plusgame has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.
3.1 1plusgame collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, PayMaya/Maya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service improvement |
| Usage Data | Games played, bet history, login timestamps, feature interactions | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service quality |
3.2 Sensitive Personal Information. In certain circumstances, 1plusgame may collect sensitive personal information as defined under RA 10173, including government-issued identification numbers and financial account information. Such data is collected only where strictly necessary and is subject to heightened security measures.
3.3 Voluntary Provision. Some personal data is provided voluntarily by you (e.g., during registration or when contacting support). Other data is collected automatically as a result of your use of the platform (e.g., technical and usage data).
4.1 1plusgame collects personal data through the following means:
5.1 1plusgame uses your personal data for the following purposes:
5.2 1plusgame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
6.1 Under the Philippine Data Privacy Act of 2012, 1plusgame processes your personal data on the following legal bases:
6.2 Where consent is the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
7.1 1plusgame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:
7.2 All third parties with whom 1plusgame shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
7.3 Cross-border transfers. Where personal data is transferred outside the Philippines, 1plusgame ensures that appropriate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.
8.1 1plusgame uses cookies and similar tracking technologies to enhance your experience on the platform, ensure platform security, and gather analytics data. A cookie is a small text file placed on your device when you visit a website.
8.2 We use the following types of cookies:
8.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1plusgame platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the service.
8.4 In addition to cookies, 1plusgame may use web beacons, pixel tags, and similar technologies to track interactions with our platform and communications.
9.1 1plusgame retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.
9.2 The following general retention periods apply:
9.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 1plusgame's data disposal procedures.
10.1 1plusgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
10.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1plusgame will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.
10.3 While 1plusgame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your own account credentials.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1plusgame:
11.2 To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11.3 We may need to verify your identity before processing certain requests to ensure the security of your personal data.
12.1 The 1plusgame platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from persons under 21 years of age.
12.2 If 1plusgame becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account.
12.3 If you are a parent or guardian and believe that your child has provided personal data to 1plusgame, please contact us immediately at the details provided in Section 14.
13.1 1plusgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.
13.2 When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the 1plusgame platform and, where appropriate, by sending a notification to your registered email address.
13.3 The date of the most recent revision is indicated at the top of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how 1plusgame protects your personal data.
13.4 Your continued use of the 1plusgame platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1plusgame, please contact our Data Protection Officer:
Data Protection Officer
Privacy Inquiries: [email protected]
General Support: [email protected]
Response Time: Within 3 business days for acknowledgement; within 15 business days for full response
Regulatory Authority: National Privacy Commission (NPC) of the Philippines — for complaints that cannot be resolved directly with 1plusgame
14.2 For responsible gaming concerns, self-exclusion requests, or gaming addiction support, please visit our Responsible Gaming page.
Your data is protected. Your privacy is respected. Now enjoy the full 1plusgame experience — live casino, slots, bingo, and Captain Fisher, all in one secure platform built for Filipino players.
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