Privacy Policy

1. Introduction

1.1 1plusgame is committed to protecting the privacy and security of the personal information entrusted to us by our players. We understand that privacy matters deeply — especially when it comes to an online gaming platform where financial transactions and identity verification are involved.

1.2 This Privacy Policy applies to all personal data collected through the 1plusgame website at 1plusgame.club, our mobile applications (if any), customer support channels, and any other touchpoints through which you interact with 1plusgame.

1.3 By registering an account or otherwise using the 1plusgame platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 1plusgame platform.

1.4 This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller

2.1 For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), 1plusgame is the Personal Information Controller (PIC) in respect of the personal data collected through the 1plusgame platform.

2.2 As Personal Information Controller, 1plusgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

2.3 1plusgame has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 1plusgame collects the following categories of personal data:

3.2 Sensitive Personal Information. In certain circumstances, 1plusgame may collect sensitive personal information as defined under RA 10173, including government-issued identification numbers and financial account information. Such data is collected only where strictly necessary and is subject to heightened security measures.

3.3 Voluntary Provision. Some personal data is provided voluntarily by you (e.g., during registration or when contacting support). Other data is collected automatically as a result of your use of the platform (e.g., technical and usage data).

4. How We Collect Your Data

4.1 1plusgame collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the platform, including cookies, web beacons, log files, and similar tracking technologies (see Section 8);
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya/Maya, banks), identity verification service providers, and fraud prevention partners, where permitted by law;
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory bodies in connection with our licensing and compliance obligations.

5. How We Use Your Personal Data

5.1 1plusgame uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 1plusgame account, including verifying your identity and age (21+ requirement);
• Service delivery: To provide access to games, process bets, credit winnings, and deliver all features of the 1plusgame platform;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya/Maya, bank transfer, and debit card in Philippine Peso (₱);
• Legal and regulatory compliance: To comply with PAGCOR requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws;
• Responsible gaming: To monitor gaming activity, enforce deposit and loss limits, and administer self-exclusion requests;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities;
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services;
• Platform improvement: To analyse usage patterns, conduct research, and develop new features and services;
• Marketing communications: To send you promotional offers and updates about 1plusgame, where you have consented to receive such communications. You may opt out at any time.

5.2 1plusgame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6. Legal Basis for Processing

6.1 Under the Philippine Data Privacy Act of 2012, 1plusgame processes your personal data on the following legal bases:

• Consent: Where you have given clear, informed consent to the processing of your personal data for a specific purpose (e.g., marketing communications);
• Contractual necessity: Where processing is necessary to perform the contract between you and 1plusgame (i.e., the Terms & Conditions governing your use of the platform);
• Legal obligation: Where processing is required to comply with a legal obligation applicable to 1plusgame, including PAGCOR regulations, AML laws, and tax reporting requirements;
• Legitimate interests : Where processing is necessary for the legitimate interests of 1plusgame or a third party, provided those interests are not overridden by your rights and interests (e.g., fraud prevention, platform security, and service analytics).

6.2 Where consent is the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7. Data Sharing and Disclosure

7.1 1plusgame does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment processors: GCash, PayMaya/Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card processors, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security partners: Service providers that assist 1plusgame in detecting and preventing fraudulent activity and unauthorised access;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive;
• Professional advisers: Lawyers, auditors, and accountants engaged by 1plusgame in connection with legal, compliance, or financial matters, subject to confidentiality obligations;
• IT and platform service providers: Cloud hosting, data storage, and technical support providers engaged to operate and maintain the 1plusgame platform, subject to data processing agreements.

7.2 All third parties with whom 1plusgame shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7.3 Cross-border transfers. Where personal data is transferred outside the Philippines, 1plusgame ensures that appropriate safeguards are in place in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.

8. Cookies and Tracking Technologies

8.1 1plusgame uses cookies and similar tracking technologies to enhance your experience on the platform, ensure platform security, and gather analytics data. A cookie is a small text file placed on your device when you visit a website.

8.2 We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the 1plusgame platform, including maintaining your login session and ensuring platform security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings (e.g., language, display preferences) to provide a more personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content about 1plusgame. These are only placed with your consent.

8.3 You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1plusgame platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the service.

8.4 In addition to cookies, 1plusgame may use web beacons, pixel tags, and similar technologies to track interactions with our platform and communications.

9. Data Retention

9.1 1plusgame retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law.

9.2 The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

9.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with 1plusgame's data disposal procedures.

10. Data Security

10.1 1plusgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 1plusgame platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting access to personal data to authorised personnel only;
• Regular security assessments and penetration testing of the 1plusgame platform;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential data breaches.

10.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1plusgame will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

10.3 While 1plusgame takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your own account credentials.

11. Your Data Privacy Rights

11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1plusgame:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy;
• Right of access: The right to obtain a copy of the personal data 1plusgame holds about you and information about how it is processed;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected or updated;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

11.2 To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.

11.3 We may need to verify your identity before processing certain requests to ensure the security of your personal data.

12. Children's Privacy and Age Restriction

12.1 The 1plusgame platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from persons under 21 years of age.

12.2 If 1plusgame becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account.

12.3 If you are a parent or guardian and believe that your child has provided personal data to 1plusgame, please contact us immediately at the details provided in Section 14.

13. Updates to This Privacy Policy

13.1 1plusgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.

13.2 When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on the 1plusgame platform and, where appropriate, by sending a notification to your registered email address.

13.3 The date of the most recent revision is indicated at the top of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how 1plusgame protects your personal data.

13.4 Your continued use of the 1plusgame platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.

14. Contact and Data Protection Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1plusgame, please contact our Data Protection Officer:

14.2 For responsible gaming concerns, self-exclusion requests, or gaming addiction support, please visit our Responsible Gaming page.